Via the Bergen Record -
Yankees fan Roberto Cuanof Teaneck was feeling awfully good about landing a pair of $15 bleacher seats at face value for the Yankees’ opening day of their brand-new billion-dollar stadium last week.
That is, until he reached the left field bleachers that day.
The tickets, purchased in early March on yankees.com, were for Section 237, Row 14, Seats 35 and 36.
One problem — the row only has 35 seats.
“It’s not a bargain if your seat doesn’t exist,” said Cuan, 34.
Cuan said he was told by stadium personnel to grab another pair of seats in the section. But as Cuan — a Yankees partial season-ticket holder since 1997 — had feared, before game time the last empty seats in the section for the historic and sold-out game were claimed.
“Now I leave my father in the one seat, and I miss the first pitch and part of the ceremonies while I’m waiting in line at the ticket office,” Cuan said.
“The [employee] takes my tickets, disappears for a while, and finally comes back with two tickets in another bleacher section,” Cuan added. “But he won’t give me my old tickets back, which I wanted as proof when I contacted Ticketmaster, and he won’t let me speak to a supervisor. Not a pleasant guy to deal with. He told me that if I didn’t step aside, he’d have an officer remove me from the premises.”
Cuan said when he went back to see his father — the game was now the second inning — another fan overheard the story and said the same thing had happened with the same “phantom seat” at a Yankees-Cubs exhibition game earlier this month.
“If this gentleman was treated inhospitably, for that we apologize,” said Yankees spokeswoman Alice McGillion, who added that the team would offer Cuan tickets to another game to underscore that point. “No matter how many times you walk through a stadium and double-check the inventory, there’s always a handful of seats where this happens.”
I never heard of Alice McGillion before this season. She sure is a busy lady these days though…having to answer many questions about the new Stadium, etc.
So, the new Yankee Stadium has seats behind home plate that they can’t sell and go empty…along with seats in the bleachers that don’t exist and are sold. Bizarro, huh?