• Yanks Misled & Mistreated Fans (And Legend) At Stadium?

    Posted by on May 5th, 2009 · Comments (10)

    Via the Daily News -

    Hundreds of irate fans – some who claim Yankee employees told them the game had been rained out – stormed away from Yankee Stadium before Monday night’s game against the Red Sox even got underway and couldn’t get back in, resulting in a an ugly scene at one of the ticket gates.

    With rain falling for hours and no start time announced until shortly before 9 p.m., hordes of fans began leaving the Stadium and heading home – some who said they had been advised that the game had been called by Yankee employees who walked the concourse holding pinstriped “How may I help you?” signs.

    When a 9:20 p.m. start time was eventually announced over the public address system, a crowd on the sidewalk outside Gate 6 tried to get back into the Stadium, only to have the employees working the turnstiles promptly close the doors in their faces. Panicked fans began racing up and down the sidewalk, trying to find a way back into the ballpark, while others remained at Gate 6 either pleading or demanding to be let back in.

    “We talked to the security personnel, who said there was zero chance they were going to play the game,” said Tom Stuart, a 27-year-old from Astoria who waited out most of the rain delay before leaving with his girlfriend. “We spent three hours drinking beer – you can’t drink much because they’re 10 bucks apiece – now they’re going to play a game in front of 35 fans.”

    Becky Wright, who flew in from Oregon for Monday night’s game, had bought two tickets as a birthday present for her 16-year-old son, Seth O’Neil. They left the game because “the guys holding the ‘How may I help you signs?’ said they weren’t going to play,” said Wright. They were among the hundreds of fans outside Gate 6 trying to get back into the Stadium.

    Jason Zillo, a Yankee spokesman, said the team has a firm no-reentry policy. He also said the NYPD and Stadium security hadn’t let any fans back into the ballpark.

    “We’re a part of hundreds of people, if not thousands,” said Martin Watson, a 39-year-old New Yorker who spent $800 for four tickets and tried to reenter through Gate 6. “This is not fan-friendly. This is B.S. You pay money for a top-of-the-line franchise, and you get bottom-of-the-line customer service.”

    “I built this Stadium and they won’t let me in it,” a man wearing a local union jacket said before storming off.

    While fans were being rebuffed outside Gate 6, scores were having their tickets rescanned outside Gate 4 and being allowed back into the Stadium, but that lasted only for a limited time.

    One fan, who was wearing a No. 2 Derek Jeter jersey and a backward Yankee hat, approached a reporter to say he had been let back in, but couldn’t do so because the Yankees wouldn’t rescan his father’s ticket. A turnstile supervisor directed the reporter and several fans to the customer service window, which was locked.

    At least one fan was arrested outside the Stadium. Roseanna Franco, 25, of White Plains, was charged with assault, disorderly conduct and resisting arrest after she allegedly kicked a New York City police officer after not being let back in.

    Stadium security also threatened to revoke the credential of Daily News photographer Robert Sabo, who was shooting the scene outside Gate 6 – a location photographers weren’t prohibited from working at on Opening Day.

    “They were super-embarrassed and told me to go back to my position on the field or they’d take my credential,” Sabo said.

    After most of the crowd had dispersed outside Gate 6, turnstile workers opened the doors and began letting people back into the Stadium. But it was already too late for hundreds of fans.

    Hey, the fans shouldn’t feel bad. For what it’s worth, at the new Stadium, the Yankees recently also rudely treated Paul O’Neill and his wife too.

    Strange. I would bet that the Yankees try and write this stuff off as being the bugs of opening up a new Stadium. But, really, did they never have a two-hour rain delay before a game at the old Stadium? And, did they never have a former Yankee, and current broadcaster, and his wife visiting the park at the old Stadium? These are not situations that are unique to the new Stadium, and, therefore, they should have been handled better by the organization. Hopefully, we’ll never hear of these types of situations happening in Yankeeland again – because, they should just not be happening, period.

    (H/T to BBTF on the stories.)

    Comments on Yanks Misled & Mistreated Fans (And Legend) At Stadium?

    1. tampayankeefan
      May 5th, 2009 | 12:22 pm

      Why? Why are the Yankees and other sports teams continuely treating their fans like garbage? These are the people that make it all happen, not the coporate sponsors or the club seat buyers. This is embarrising since it was a game that should have been cancelled MLB needs to set a time limit for delays. Not letting people back in after a 2 hour rain delay in sad expecially when most tickets are over $50.

    2. Raf
      May 5th, 2009 | 12:28 pm

      Strange. I would bet that the Yankees try and write this stuff off as being the bugs of opening up a new Stadium.
      ———-
      They could try, but you know and I know that it would be bs.

    3. MJ
      May 5th, 2009 | 12:33 pm

      This is horrendous. This is something that should shame the Steinbrenner family tremendously. If you can’t provide good customer service, you shouldn’t be in business period.

      Separately, I agree with the first comment. There should be an appropriate time limit for rain delays. This affects all fans in all cities. I don’t know what an appropriate solution is — 90 minutes? 2 hours? — but Bud Selig (douche that he is) should get to work on this.

    4. May 5th, 2009 | 1:11 pm

      I’m not sure that I would blame the Steinbrenners for this one. More so, it’s the Stadium Operations Managers and Security Chiefs – whomever that may be. Blaming the Steinbrenner for this would be like blaming Brian Cashman for a bat boy at the Stadium for interfering with a ball in play…

      As far as the rain delay rule, agreed, it should be something like 60 minutes from the start of the game – unless it’s a situation where the visiting team will not be in town again that season. In the latter case, I could see them waiting 90 minutes, if needed, from the start.

      FWIW, a friend of mine was at the game on Sunday, where they made the fans wait an hour before the game was called. Yes, I know that was the Angels last day in town this season. But, we knew the rain was going to be bad that day – and the Mets game in Philly was called two hours before the Yankees game.

      My friend? She said they ended up spending $100 on food and drinks while they waited out the delay before the game was called. Think about that – if there were 40,000 people there and one out of every four ended up spending $100…..that’s one million dollars in revenue for a game that was never played. And, that doesn’t include parking which is not refunded. Man, that’s just not right…..

    5. Raf
      May 5th, 2009 | 2:14 pm

      I’m not sure that I would blame the Steinbrenners for this one. More so, it’s the Stadium Operations Managers and Security Chiefs – whomever that may be.
      ————-
      That’s true, they’re part of it, but this isn’t the first time the operations crew have had complaints about something.

      It wasn’t too long ago that fans who sat through something like this were comped to a future Yankees game.

    6. MJ
      May 5th, 2009 | 2:36 pm

      I’m not sure that I would blame the Steinbrenners for this one. More so, it’s the Stadium Operations Managers and Security Chiefs – whomever that may be.
      —–
      In this one isolated instance, I agree, it’s not on the Steinbrenners. But given the fact that courtesy and customer service have been common complaints at Yankee Stadium for years now, I’d say that it IS on the Steinbrenners overall.

      If there’s a 10 year (min.) pattern of behavior, who else would it fall to but to the owners?

    7. Jake1
      May 5th, 2009 | 2:43 pm

      i blame the people. its very clear that theres no reentry and its been that way forever. and its very clear when you are there that its announced and shown on the screen whether there is a game

    8. yagottagotomo1
      May 5th, 2009 | 5:34 pm

      Agree partially with Jake and partially with everyone else. The team is at fault, but the people are too. Go read the post on this at RAB, they have some interesting info from people who were there. One says that the people at the gate when you left were telling people that they would not be allowed back in and that the game was not yet called.

    9. butchie22
      May 5th, 2009 | 5:35 pm

      tampayankeefan wrote:

      Why? Why are the Yankees and other sports teams continuely treating their fans like garbage? These are the people that make it all happen, not the coporate sponsors or the club seat buyers. This is embarrising since it was a game that should have been cancelled MLB needs to set a time limit for delays. Not letting people back in after a 2 hour rain delay in sad expecially when most tickets are over $50.

      Good call, mate. I hope that this behavior is limited to it just being initial bugs. I really don’t care about what it says on the ticket, the fans should come first. Looking at that cavernous stadium last night with empty patches looked quite terrible. Trost and Levine love the profits BUT their new palace is ultimately fuelled by the fans. Yes even the wealthy fans that are staying away from behind home plate! Treat them with respect.

    10. sonnymooks
      May 5th, 2009 | 7:48 pm

      A couple of things.

      I did hear that one of the fans from the legends section,he left, and wasn’t allowed back in which is totally stupid, since a single ticket for a single game is more money then most of the other fans will spend all season long on the team.

      The one defense, that is stupid, is that the Yankees hired alot of new people this year, who are new to job. This type of crap has been going on for years, these “new employees” aren’t much different then the ones who have been hostile to fans for years.

      Finally, why is the amount they are paid a big deal? does citifield pay a hell of lot better their people, because their folks (I’ve been to both stadiums this year) have been a hell of alot friendlier then the Yanks personnel.

      The Yankees needs to stop treating their fans like 2nd rate riff raff, and treat them like the paying customers they are.

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